General terms and conditions dionvacation

In our general terms and conditions, we provide additional information about dionvacation and conditions around our shop. We describe the right of withdrawal and your obligations as a consumer or accommodation owner, creating clarity.

Article 1: Several definitions in the general terms and conditions

The withdrawal period is the consumer or accommodation owner’s available time for the right of withdrawal.
The consumer is the person who buys the entrepreneur’s products for personal use only.
The accommodation owner is the person who purchases subscription services from the entrepreneur for business gain.
The right of withdrawal is the right to withdraw the purchase or take the subscription out (within the cooling-off period).
The entrepreneur is the person who offers the products or subscription services to consumers or owners.

Article 2: The identity of the entrepreneur in these general conditions

This platform trades under the name dionvacation. This name is a protected (®, registered) travel and lifestyle brand.

email address: [email protected]
(Dutch) Chamber of Commerce number (KvK): 65633318.
(Dutch) VAT ID number (btw-id): NL002247312B26.

Article 3: Application of the general conditions

The terms and conditions you read here apply when you buy anything from dionvacation. But they (the terms) apply even when you have already done so.
Therefore, you must read them carefully. The so-called applicability applies to any offer made by dionvacation. In addition, the applicability applies to any agreement that we (as “entrepreneur”) and you (as “consumer”) conclude. That agreement involves the purchase of a product or the creation of a subscription.
Hence, we indicate before the agreement where you can see the terms and conditions. We point this out very carefully. Thanks to the terms, you know where you stand.
Please note that sometimes a product has specific terms and conditions. Then these general terms and conditions also still apply. By the way, you can easily (permanently) save them by downloading them as PDF files.

Article 4: The procedure when there would eventually be a complaint

We will inform you of the procedure should there be a complaint. This procedure is leading at that time.

The primary requirement is that the consumer fully describes any complaint clearly and in detail. This description is within three days of noticing the reason for the complaint.
If a complaint is made, the business owner should answer it. The complainant in question should receive this reply within 14 days.
However, there is an exception to this. If the complaint is very complex, the business owner may take longer to process the complaint. We do need to communicate this potential message within 14 days in such a scenario. In that case, we will indicate approximately when the complainant can expect a detailed response. It’s an indication.
No matter how complex, a complaint should be answered within a reasonable time. The consumer and the entrepreneur try to come out of it within three months through mutual consultation.

Article 5: The offer of dionvacation

The offer of dionvacation may be temporary. Also, the offer may have conditions specific to the offer. We will state the limited validity period with the offer, if applicable. Likewise, we mention particular conditions if they apply to the offer.
In all cases, dionvacation’s offerings (products, digital content, and subscription services) contain complete descriptions. As a result, as a consumer, you have the information you need to make a trade-off. We do our best to maintain 100% accurate descriptions. When using images, we go as far as possible for a truthful representation. Any eventual rare mistake or error in the offer does not bind the entrepreneur to anything.
The consumer carefully reviews both information descriptions and specific and general conditions. So the consumer knows the rights and obligations upon acceptance of the offer.

Article 6: The right of withdrawal

At some point, the consumer may want to withdraw a purchase. Consumers could do this through the right of withdrawal. In fact, as a consumer, you have a 14-day cooling-off period. In such a unique scenario, we would naturally be curious about the reason for the withdrawal. Giving that reason is nevertheless not mandatory. Review the instruction sheet provided.
The 14-day cooling-off period starts when you receive your order or when someone else designated by you takes (receives) the order. Are you ordering multiple products simultaneously (in one order) with different delivery times? Then the cooling-off period starts when the final product is received.
With our subscription services, the service starts right after the order is completed. As the accommodation owner, you give permission to waive your right of withdrawal.

Article 7: The obligations of the consumer (during the cooling-off period)

During the cooling-off period, you carefully handle the packaging and the product. Apply at least the same caution as in the brick-and-mortar store. For example, briefly trying on a garment is possible (handling and inspection, proper use). You cannot wear the garment for a longer period. That falls under improper use while the cooling-off period for the right of withdrawal is running.
You are liable for the product’s depreciation due to improper use during the cooling-off period.
Do you still want to use the right of withdrawal? So then you return the product in undamaged condition. Do this return in the original packaging, according to the provided instruction sheet. See Article 8.
As an accommodation owner, you will read all the information about the subscriptions offered. You acknowledge that you have thoroughly read the content related to the relevant subscriptions. You agree to be bound by this content.
As an accommodation owner, you agree to meet the minimum subscription period (1 year).

Article 8: Applying the right of withdrawal

As a consumer, review the instruction sheet provided for returning a product. Please let us know within 14 days of purchase that you are returning the product. You can only do this via the return form provided for that purpose.
After completing the return form, send the product back as soon as possible. Also, consider the obligations listed in Article 7. Please return the item before the cooling-off period has expired.
Be sure to return the product in new condition in its original packaging, following the instructions on the instruction sheet provided. The entrepreneur will only take the product back if the conditions in articles 7 and 8 are met.
The return form is valid once the form has arrived at the entrepreneur. That is when you have received an acknowledgment of receipt.
You will read the frequently asked questions if you still await an acknowledgment.
The return form is also only valid when the entrepreneur has received the product in accordance with articles 7 and 8.
The risk and burden of proof for the correct and timely application of the right of withdrawal lie with the consumer and accommodation owner.
As a consumer, you bear the cost of returning the product.

Article 9: Cancelling subscriptions

As the accommodation owner, please complete the cancellation form. In this case, the subscription will not be renewed beyond the then-current subscription period. Only fully concluded, the entrepreneur considers cancellation forms.
The cancellation form is valid once the form has arrived at the entrepreneur. That is when you have received an acknowledgment of receipt.
You will read the frequently asked questions if you still await an acknowledgment.

Article 10: Obligations of the entrepreneur (right of withdrawal)

The entrepreneur will send an acknowledgment of receipt of the return form (consumer) and cancellation form (accommodation owner).
In addition, the entrepreneur will ensure that you, as a consumer, receive your payment back within 14 days after the entrepreneur receives the returned product in new condition.
Further, the entrepreneur shall reimburse the consumer using the same means of payment the consumer used. If the consumer himself agrees to another method, that is also allowed.
The entrepreneur does not have to pay the costs incurred by the consumer in returning the product.
According to its expertise, the entrepreneur assesses whether there is impairment or liability.

Article 11: Exceptions to the right of withdrawal

As a consumer, you will not receive a refund (or less money) if the entrepreneur assesses that the returned product has diminished in value.
As an accommodation owner, you waive the right of withdrawal with subscription services, and you meet the minimum subscription period (1 year).

Article 12: About the price

All listed prices of the products for consumers include VAT.
No shipping costs are charged for orders of 20 euros or more.
All listed prices of subscription services for accommodation owners are exclusive of VAT.

Article 13: Compliance with general conditions

The entrepreneur guarantees that products and services meet the mentioned specifications/properties. The product is suitable for regular use, corresponding to the product description. We are also bound by the terms and conditions described here.

Article 14: Delivery

Both the consumer and the accommodation owner can count on the entrepreneur to be careful with the delivery. From orders for products to the provision of services, the entrepreneur delivers.
The address that the consumer itself has provided as the delivery address will be used as the delivery address for the ordered product.
The accommodation that the accommodation owner itself has registered will be listed as accommodation on the travel and lifestyle platform dionvacation.
The entrepreneur can only provide products and services that are in stock. Therefore, the entrepreneur will explicitly name stock by product or service.
Naturally, the consumer and the entrepreneur wish for faster delivery. Hence, the entrepreneur aims to deliver the product as soon as possible. Preferably the same or the next (working) day, but sometimes it will simply be later (3-5 working days, for example). For this reason, the consumer cannot rely on a specific delivery period apart from the outer delivery period (30 days). If delivery is delayed beyond 30 days, the consumer will be notified. The consumer may then still abandon the purchase. The entrepreneur will then refund the purchase price.
Until the moment of the actual delivery, the risk of loss/damage lies with the entrepreneur.